Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

111 (Waveney)


Good to get reassurance

This service has been a lifeline for me and helped me as a new mum. A few times in these last few months, they have called me back quite quickly with advice and it has always been helpful. When you are a new mum sometimes you just need reassurance, and do not wish to take up a GP's time or worse still, turn up at A&E