Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

First Response by NSFT


Phoned for help, received none

I would give zero stars if able. I phoned First Response for NSFT on behalf of a family member. The person who answered the phone sounded uninterested. I read out a statement regarding how the person I called for was feeling and was then asked how she was feeling. Was told to call the duty worker in the morning, suggested A&E if we felt it was necessary. Told we could call again!!!!! That was the total support offered.