Poor considering they’re ‘trained’
On the only two occasions I’ve called them out of desperation, I’ve had the phone call ended whilst I’ve still been distressed and told to contact a member of my ‘team’ in hours instead. Considering this number is being given out to use out of hours, because there’s literally nothing else, is less than helpful. It felt like the people I spoke to were too busy to listen to me. I can’t believe I cried down the phone when it took so much to even dial the number only to be told to log into “Kooth” instead. Won’t be calling again even if I am desperate