Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

First Response by NSFT


Not helpful

Only called once, on behalf of a family member. I kept being interrupted while trying to give info, and they kept predicting what I was about to say next. I was told to call this number for help and support and as a route to assessment by my GP, but the person on the end of the phone said they don’t know why the GP said that and they don’t assess anyone. I felt like a nuisance. God knows what care and support my family member would have got if they’d called in themselves!