Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

First Response by NSFT


It can be a helpful experience

I’ve had some good experiences some bad very much depends on how much the person who answers listens to how you feel and what response they give. The call wait times do need improving 8/10 I’m waiting in a queue and can still be number 4 in the queue after waiting for an hour so most times end up hanging up and never managing to get through to anyone which isn’t helpful when you really need to speak to someone about distressing thoughts.