Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

First Response by NSFT


Good and bad depending

I’ve had good experiences and bad experiences most are good with someone friendly on the other end who can listen to me and support me others I don’t feel like I always get listened to or advice given. But have the same issue every time of a long wait time i can be waiting as number 1 or 2 for at least an hour and still not get through so 8/10 I end up giving up this is not helpful for someone in a crisis with suicidal urges