Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Addenbrookes Hospital


Been let down twice.

On two occasions I've been let down by the hospital. They have on both occasions lacked customer/patient care or management skills. I would go back there for treatment. With off hand comments made by staff I was sent down to pre med for a discussion prior to an operation but arrived at 1615 only to be told by staff they did not have time to talk to me and to come back on Monday which is another 100 mile round trip.