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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Addenbrookes Hospital



Many aspects that were not good.

There were so many aspects during my father's stay that weren't good.The medical care was generally good. However, as a family it felt that we had to monitor all aspects of the care on the ward as information was not passed on to new shifts. There was little consistency with staff and very little explanation given when we asked. My father had a procedure carried out but we had to wait until 9 pm for a doctor to explain what had been done and why, which was eight hours after the procedure was done. We never felt fully confident that everything was being addressed and certain things happened that were identified by family rather than staff on the ward.

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