Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Addenbrookes Hospital


No face to face appointments

My consultant wouldn't see me face to face throughout the pandemic which I haven't liked as I find it difficult to explain where the pain is and the issues I'm experiencing. They then don't understand the full impact on your life and don't treat in the same way. I've had to really fight to be seen face to face now but I've finally been given an appointment. I'm not saying that all appointments need to be with the consultant but there is a place for them and surely it needs to be decided between the patient and the consultant not just decided by the hospital.