Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Alexandra Road Surgery


Bad attitude

My medication was delayed and I was with my support worker talking to reception trying to resolve this. I stated that I had a lot going on and their response was 'don't we all!' This has happened twice now and I end up without my medication for a week which in turn affects my mental health, which goes downhill. People need to understand the impact of these delays and they need to show some empathy rather than this kind of attitude.