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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery



Not right person

I saw a Nurse who could not prescribe and no GP was available so had to re-book with GP. This has doubled the time, two trips for me and a wasted appointment with the Nurse. I did say when I called that I needed to see a GP due to the nature of what I knew would be required. They need to listen and take on board what a patient says as we do know more about ourselves than they do when they issue these appointments

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