Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Costs too much to call

It costs me too much to ring now. £5 each time as on 'pay as you go' so I have to walk-in which they get funny about. I have no wi-fi to go online and cannot afford 'data.' Other services I call have a 'fixed charge'. For example when I ring to get my oxygen its 30p for each call. They need to think of those on lower income.