Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Alexandra Road Surgery


Meds not aligned

It is annoying that my medications are not aligned so that I can pick everything up in one go. I did try the Proof of Delivery, but it took too long on the phone and I work full time, so cannot hang on the phone for this. I waited more than 20 minutes on my lunch break and did not get through, so it is difficult.