Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Left waiting for over 35 minutes

I arrived at the surgery at 9:20 a.m. to keep a 9:30 appointment, there were no staff on reception, and a notice on the automatic booking in system just said "Out of Order". I took a seat and waited until past 10:05 a.m., I then queried with reception why I had not been seen, and was told I should have booked in with them, and that I had been registered as non attending. Surely, somebody with common sense, would have added an instruction to consult reception to the "out of order" notice.