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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery



Pleased with care; issues with medication

Prescriptions - some pick up here and find have to get other prescriptions from crestview too. We pick up the medication in High Street Pharmacy. We do not use the online system as so many times, the medication can be the wrong type. With allergies to some, I need consistency in the tablets. if they change the make of the tablet, I often have a reaction. We have sorted most of it out now, but it does still happen occasionally where some of the paper prescriptions are between the two surgeries. We go through it meticulously to ensure all is correct on the prescription and at the pharmacy before leaving with it so to ensure there is no wastage.

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