Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Phone call: rude on phone

Cancelled an appointment for my wife and the receptionist was very rude on the phone stating that someone else could of had the appointment, when doctors say to call up to cancel to save their time! Not happy, thinking about leaving the practice,