Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Appointment system is rubbish

I have recently tried to book an appointment for a non emergency knowing how busy the surgery is I phoned up from work with my rota in front of me for the next few weeks. I was more than happy to wait a couple of weeks if needed. To be told that appointments can only be booked on the day. Now this is no use to me when I work 6 days a week an hour away from the surgery. I don't understand how this new system helps working people get an appointment to see a doctor. To state I can get a appointment anytime of day if you phone is also rubbish. It takes ages for them to answer the phone and then to be told they have no appointments left I wasn't best pleased. You offer a service and you are failing to meet this.