Speaking to a care navigator
On two occasions I had to speak to the same care navigator and I found very unprofessional the way she dealt with my need.The first time I asked whether there is a routine prophylactic clinic to check blood pressure, cholesterol, screening for diabetes.The answer was “No we don’t do that, we have got registered 17000 people, how do you imagine us doing it? To start phoning everyone?” I felt like I was inconvenience for this receptionist and she wanted to get rid of me as soon as possible. No listening to my concerns or referring me to an appropriate place. Today I went to enquire about syringing ears and the same navigator said”We don’t do that here “and gave me a leaflet to read and interrupted me and started serving the gentleman behind me.I tried than to explain that I have already done this,but she wasn’t interested at all.I think she was didn’t consider our confidentiality.There was a lady leaving an urine sample,me and the gentleman behind me that she was trying to deal with at the sametime.This didn’t feel professional at all and I left again feeling unwelcomed and treated without respect.