Rude with no bedside manner!
My mum visited the surgery today. She currently has a chest infection and is very breathless. She is a known COPD patient. My sister made the appointment and was present with her throughout the visit. It started by the doctor calling my mums name from the surgery door. The doctor was not visible at any stage so thankfully my sister heard her name. Is this appropriate? Once the doctor sat down, they did not move from their chair, or introduce themself, and had limited conversation. The doctor did not explain or even announce the assessment that they were about to carry out. The doctor just placed their stethoscope in their ears and my mum had to stand up and move towards them so they could listen to her chest. At no stage did the doctor move off their chair. This also happened when they took my mum's temperature. Surely the doctor should be off their chair and approach my mum when taking observations. This caused more distress to my mum which did not help with her breathlessness. My sister had to ask the outcome of the assessment. My sister was happy with the outcome however had to ask. We both feel the appropriate medications was prescribed. Once my sister and mum left the room they both commented how unfriendly the doctor was and felt they did not want to be there. I'm a trained nurse myself and this practise is unacceptable. I would like a call from your Practise Manager/Doctor as soon as possible. I will take this further if not dealt with immediately.