System set up for those not at work
Trying to get an appointment when you work is very difficult. Always having to call on the day (to help your appointment same day stats only) is next to impossible when you live in Lowestoft but work in Norwich. Hitting redial when you are driving means that you can only do it when you are stuck in traffic. This is not safe. If I could make a planned appointment I could organise to work from home. I understand that this may not look great on your stats, but rather that roll over to the CQC without stating why you are leaving a % of your appointments for planned appointments, you make life harder for those of us that work. I leave for work at 7.30 and I get home around 19.00. I am a disabled worker and I have also had an illness recently. The healthcare I have received has been brilliant. I don't even mind the ever changing Doctor. My only issue is with the appointment system. A further suggestion would be to have an area to work. When I get there, to find that the waiting time is 30 minutes, it would be good if I could get some work done, rather that it being dead time. I have asked if I can go and come back again, but have been told no by the receptionist. A few desks with wifi would be perfect. thank you