Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Alexandra Road Surgery


No offer of extended hours

Can never see the same person twice! I called in the morning and was told to call again in the afternoon. Each time I was told no appointments were available. I said I'd go to A&E as I felt that bad, but was told to call again the next day!! I then learned about 'extended hours' - why had the surgery not offered me this, or even mentioned it? I would happily go. Next time I will ask for this.