Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Appointments can be tricky to get

Today I'm here for a medication review, and they contacted me via text which was good, as I would not have known when the review should be. To get an 'on the day' appointment can be very difficult, calling in the morning and afternoon, the line is engaged and then when you eventually get through all the appointments are gone.