Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Rude receptionist no call back

Rude receptionists would not give me their name so I could complain about telephone manner. Not the first time I've experienced this. Asked for an advice call at 8am still waiting at 1830. Call up to ask when I will be rung and rude receptionist says probably tomorrow. I said I don't think that's acceptable as I need to be spoken to today by a doctor. Hence why I called and requested a call back for that day. No call back ever came.