Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


I’m based at Crestview

Today I was told by the lady on prescriptions that I couldn’t have my ADS and needed to make an appointment for a review. I felt very panicked tbh as I had no tablets left, she asked me to go to the front desk. I was very uncomfortable chest felt tight and the lovely lady on the front desk not only sorted out my prescription with the chemist but also informed me my review is not until January. So basically the woman who was in prescriptions was totally wrong and caused me stress and anxiety for no reason.