Left crying being asked why exempt mask
Visited Alexandra Road surgery today as I had to pick a prescription up. Whilst there, I tried to make a face to face appointment with a doctor, rather than a phonecall as had already tried this but a nurse called me earlier today and reluctantly prescribed some meds hence what I was picking up. The nurse was going to leave me the whole weekend before a doctor calls me; which is what I needed in the first place! I am a young intelligent female who needs some support and I do not feel my well being needs are being met. I’m 1 month off 20 years worth antidepressants and need some relief for my anxiety such as lorazepam. The nurse reluctantly agreed only 7 days worth until doctor speaks to me. Again, something that could of been dealt with it the dr had called me as originally requested. Explained to the receptionist that I am exempt from wearing a mask, she continued to ask why why why when I was tearful as i was. Checked the GOV website, clearly states no one should continuously ask you why as an exempt person. I was rescinded to tears, even the chemist lady asked if I was okay, clearly wasn’t, and this wasn’t even dealing with my personal affairs and why I need an appointment! Left the practice feeling extremely upset. Called the other practice, explained what had happened and she was even worse! Told me they are not a government building, they have their own rules! Please for your own intelligence, check the latest guidance. The GOV blankets you guys, not the other way round. Corrected her and advised that the government overrule all business etc for those who require to wear a mask AND those who don’t. You can not refuse to see someone who are exempt not in black and white do we need a doctor to add it to our medical records. Unfortunately the government are the ones who make the rules which I respect you have to follow to your best practice, however you need to accommodate those who exempt too. If you do not have anything in place, are you putting us all the wayside??? The mental health will only get worse and with that treatment I’m worried what will happen to others well being!! Asked what is in place for those who are exempt and she could not answer the question, basically refusing to help someone who is struggling with their mental wellbeing, and clearly a situation that needs to be avoided on my next visit. Utterly speechless and disgraced.