Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Impossible to get appointments.

Even a 3 minute telephone appointment is apparently too much to ask nowadays. I don't necessarily blame the staff, more the time wasters using up appointments for every little minor ailment, so when people genuinely need help they can't get it.