Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


dreadful extremely bad service

My partner has damaged his shoulder,and after a telephone appointment a face to face appointment was booked then cancelled by the practice to be made the following week,when my partner called to confirm he was then told it would be another telephone appointment.meanwhile he has been left in extreme pain.due to this incompetency i am going to have to go against the practice advice ant take him to A&E.i undrestand covid is putting a strain on the nhs but as a frontline worker myself i am disgusted that he is allowed to go on in such pain.westoft