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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Alexandra Road Surgery



4 weeks to get appointment

Trying to get an appointment is very difficult and can take up to 4 weeks. On the day (at 8am) I can be ringing for 1/2 an hour and once through there are no appointments left. However, once you do see the GP/Nurse, they are very lovely and so I cannot fault them.

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