Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Difficult to call at 8am

As a mother of 4 I find it difficult to phone the surgery in the mornings when needed due to doing the school run. Often when I have 'phoned back they have no appointments left. This is frustrating as it puts off being able to see the nurse/Doctor even more. It's a shame the option to book appointments in advance is no longer available.