wrong information given
I saw Nurse practitioner last week who gave me prescription and told me about ‘self certification’ and said if I still feel I need to be off after that, I can call in, speak to receptionist and state that I need a doctors note. So when I did that, reception gave me a ‘information’ line number, which I called and was on hold for 45 minutes. They said that i’d need to make appointment to do that, so I then had to ring the surgery again. I asked about the 1pm time for afternoon appointments and they said they do not do that anymore and all appointments had gone so had to call next day. I was very annoyed as I had called that morning already only to be told to call the info line. So today I called at 8am and got through finally 55mins later. Can however only see a Nurse Practitioner who will not be able to issue a doctors note. The system ‘stinks’, and the team are giving mixed messages. Told I need to SEE a GP as it’s my first certificate, yet I’m not seeing one. I asked for a telephone appointment, as other surgeries do that and that would save everyone time, but no, they do not do that either. So frustrating. Meanwhile my employer is waiting for the paperwork.