Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


40 mins behind today

If you are late you lose your appointment, but sitting here 40 mins after the appointment time is far too long without anyone telling you anything. There is no information on the check-in screen to say they are behind, but if you knew you would not think you’d been forgotten. It’s atrocious being treated like this. If I hadn’t taken this appointment it would be another 2 weeks before they could get me in.