Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Refusal to see me with my premature baby

I was told to go to a pharmacy when I was worried about my baby who was premature. I did manage in the end to see the health visitor who was surprised by the refusal as she said it was appropriate to have asked to see the GP.