Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Diabolical

Both me and my husband tried to contact the surgery, 45 minutes till someone answered the phone. And still not helpful. My husband does not use computers so depends on me and I work full time. They say medication can be prescribed once they speak to you on the phone and yet we are still waiting for this phone call!!! 3 days later How long can they keep blaming this on the Covid?