Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Call in a week!

After calling 111 from having a few days (more than 5) of diarrhea, I was told that as my surgery is open I needed to access them first and call them to try see someone. They then told me to go to the pharmacist if I can and they will give me a call back in a week! I went to the pharmacist who gave me electrolytes. I was advised to go back to the surgery as things had gone on so long they should be taking a sample from me, however this was not the case, and they should be as I am aware that this should be reported when someone has this for this length of time. But they did not.