Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Not great

This surgery has not been brilliant for access for quite a while and when the pandemic hit it just got harder to see someone who can help you face to face. I do not do online, so I have to wait for a few days to even get a call back by someone. No day given, no time given, you are at their mercy. You have your life to live each day and cannot be hanging about because you may get a call that day that if you miss won't happen again.