Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alexandra Road Surgery


Not too bad

I do not have much of an issue as I do not use the service very much, so for me, it is not too bad. I use the online system as it is easy to use, rather than hanging on the telephone too long. What could be better is being given a slot to expect the ring back.