Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Alexandra Road Surgery


want to move

I want to move surgeries as this place is just getting worse for access. I called, got a phone call back in a couple of days, but no appointment offered, told to go to the pharmacy, who could not help me and were a bit surprised about me being sent there. I have called again, I was told to go to pharmacy again, but I had to say that they said it is not them I need to see but my doctor. Reception then argue with you and it is you that are accused of being abusive when all you are doing is telling them what you have been told. It feels like they just say this but have no idea as the pharmacist said I must go back to them. 2 weeks on, still not getting to speak again to a GP it is ridiculous.