Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Alice Grange


Excellent. The only problem is not enough staff at meal times.

When I leave my wife here I have confidence that she will be well looked after. All I find is that they do not have enough staff to continue to feed her. I try to come in to feed her to help out as I like my food hot and so I know does my wife, but they give her a couple of mouthfuls and move on to another resident, which I understand, but by the time they come back her food is cold