Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Allied Health Professionals Suffolk (Physiotherapy)


Professional and polite

Professional and polite, they have followed through to do what they said they would do, they were able to give me a clear diagnosis and even phoned me the next day as they knew I was concerned, I have a very caring physio. I was offered a cup of tea today as I had waited a little longer than normal to be seen. I am old school and prefer a paper letter for appointment rather than a text.