Mixed messages
Mum was referred to the service by her GP but when we called to arrange an appointment we were told that she might not be able to be seen until medical issues had been addressed which was different to what he GP said. The service does seem heavily reliant on online access which really doesn't suit mum. I've had my contact details added so all appointment information is to me but they don't always do as asked which creates problems as mum can't always remember what has been said or what has been arranged. Initially they came out to mum but now she has to attend appointments at the leisure centre.