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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Allied Health Professionals Suffolk (Physiotherapy)



Drawn out process

After first referring to the service I seemed to go round in circles with basic physio but nothing ever improved. It took 18 months for me to be referred for an MRI which showed the issue I had couldn't be helped with physio and needed an operation. Luckily I was operated on quickly and now receive follow up physio at the hospital including hydrotherapy. I don't feel that it should've taken this long to be referred for the MRI and would've meant quicker treatment.

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