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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Allied Health Professionals Suffolk (Physiotherapy)



Website not user friendly

I saw my GP but then did a self referral online but I have a visual impairment and the website was not user friendly. The font in particular was difficult and even when I tried to do the referral on my phone or larger screen I really struggled and I needed my husband to assist me with it.

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