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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Allied Health Professionals Suffolk (Physiotherapy)



Class made me worse

Told by the GP I am in this wrong postcode to get a knee operation, and 'you'd need to go private!' The X-ray I had, they just said 'no further action needed.' However, I am getting less mobile and have had 6 lots of treatment here. I want to avoid the need for surgery. I came to an exercise class, but it was quite general and I could barely walk afterwards. So I feel my knee issue was more complex than the 'norm' that the class was targeted for. Just feel there needs to be more thought around this.

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