Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Allied Health Professionals Suffolk (Physiotherapy)


Late for an urgent appointment

I was booked in for an urgent appointment by 111 for 1030 and arrived 1020. I was not seen until 11. When asking the receptionist when I'm meant to be seen. I was told that the service is busy and there isn't set times when you are seen. My consultation lasted only 5 minutes, though kudos to the doctor he was still thorough and made sure I was OK. I think the reception team is a disappointment for the service. And they could a little more caring in their response.