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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Allied Health Professionals Suffolk (Physiotherapy)



Only recently moved to the area and started having physio after having back issues for many years due to a degenerative problem.

Only recently moved to the area and started having physio after having back issues for many years due to a degenerative problem. I've been round in circles so many times and each results in nothing happening. I've tried so many different treatments, injections, Tens machine etc etc and nothing has helped. I've been pleased with the service here. Since moving I've had four appointments, two with the physio and now I'm being seen by a back and neck specialist to start the process again. In five years I've never been asked about how I feel things are going. The way the last consultant called me in to the hospital in London just to tell me that there was nothing they could do and that they were discharging me was cold, they almost shrugged their shoulders at me. To be honest I'd just like something to help so we will see what this service can offer.

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