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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Allied Health Professionals Suffolk (Physiotherapy)



Actual treatment good

The treatment received was very good however, I went through the whole process, having physio for weeks, being referred on to hospital, having the pre-op information session but then I was told I needed another operation first and that the initial one would be postponed. By the time I'd had the other operation and then recovered too much time had past and rather than being able to have the operation as previously discussed I was told I had to go through all of the physio process again starting from the very beginning again. There was no way to circumvent the pathway and join at a later stage which was incredibly frustrating considering how close I got to having the operation in the first place.

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