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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Allied Health Professionals Suffolk (Physiotherapy)



Not a great experience

I did a self referral in to the service, the initial consultation wasn't great, the member of staff wasn't very understanding of the pain I was in and kept hold of my leg which was excruciating. They referred me on for an x-ray and informed me I'd need to wait a couple of weeks for the results. After a few weeks I was told I needed an MRI which would be 6 weeks. When the results came in the diagnosis was severe and much worse than expected. I've had to wait from May until October for the operation. At no point have I been told what I should or shouldn't be doing and considering my spinal cord is compromised it leaves me feeling unsure what to do.

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