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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Allied Health Professionals Suffolk (Physiotherapy)



Poorly organised - blood test service

Attended the clinic for some simple blood test for an acute infection. Slow and inneffective - waiting was poorly organised with those atttending with others (not even having a blood tests) taking up all the seats in the waiting areas and staff did nothing to rectify this. A simple request that those not actually waiting for a test leave the waiting area it’s a clinic not a spectator sport. Seemed to be very few staff actually taking the samples and they were painfully slow- ridiculous situation where the whole Ipswich area has to try and get their diagnostic tests completed in this 3rd world fashion. The service provided does not meet the demands or needs of the local Community. Obviously a cost cutting measure.

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