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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Allied Health Professionals Suffolk (Physiotherapy)



Not at all impressed

My GP referred me here, and I'm not at all impressed by them. Firstly, I didn't even get an initial face-to-face consultation (and even if I had, Suffolk is a bit far to travel for me). Instead, I had a quick phone call and was sent exercises to do through the post. I was told to do these exercises for a number of weeks then get back in touch to give them an update on my condition. I tried to get back in touch found it very difficult so didn't get much further than that. I found the whole experience really impersonal and off-putting.

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