A trying experience trying to appointment
I am a pensioner with a limited experience in computer skills. Tried phoning to make an appointment but having navigated pressing various buttons and listening to advice about making an appointment online was the most convenient and simple way I held on hoping to speak with a human being. After making numerous calls, each time holding on for what seemed an eternity, I conceded defeat and tried to make the appointment on-line. Unlike the advice on the phone it was a simple thing to do and was actually quite stressful. Thankfully a neighbor stepped in and helped me. I was left with the impression that if you don't have a computer or computer skills, or the patience to hold on in the hope of somebody answers your fall then our won't get treatment.